Case study
HMS: hotel operations from booking to checkout in one system
Client under NDA
Product screenshots coming soon — the numbers are already live.
Challenge
The hotel ran reservations in a legacy desktop program that only worked on one front-desk machine, with housekeeping coordinated by phone calls and printouts. Overbooking risk was managed by one experienced employee's memory, which is not a system.
Solution
We built a web-based HMS the whole staff can use: reservations with a visual room calendar, check-in and checkout flows, housekeeping task boards that update as rooms change status, and billing with folio tracking. Front-desk staff were clicking through a working demo in the second week, which surfaced real workflow corrections early.
Architecture
We show real architecture. Agencies never do.
A NestJS API over PostgreSQL with Prisma, modeling rooms, rate plans, reservations, and folios with database-level constraints that make a double-booking unrepresentable, not just discouraged. The Next.js frontend serves three role-scoped views (front desk, housekeeping, management) from one codebase, and the same schema is ready for multi-property tenancy when the client expands.
Results
- Reservations, housekeeping, and billing run in one system instead of three channels
- Any authorized staff member can operate the desk, not just the one who knew the old tool
- Room state is consistent across front desk and housekeeping in real time
- Management gets occupancy and revenue figures without manual counting
Want something like this?
Tell us what you are building. The founders who shipped HMS: hotel operations from booking to checkout in one system will scope it and reply with a fixed price.